Returns and Exchanges Policy

At Maia, we are committed to ensuring your satisfaction with our products. Please review our policy below to understand the terms and conditions regarding exchanges.

Exchange Policy

  • Eligibility: We accept exchanges for items returned within 7 days from the date of purchase. To be eligible, items must be unused, in their original condition, and accompanied by the original receipt or proof of purchase.
  • Process: To initiate an exchange, please contact our customer service team at info@maia.lk or +94 74 148 5187 (WhatsApp available) within the 7-day period. Once your exchange request is approved, you will receive instructions on how to return the item.
  • Shipping Costs: Customers are responsible for the shipping costs associated with returning the item for exchange. We recommend using a trackable shipping service to ensure the item reaches us safely.

Non-Exchangeable Items

  • Sale Items: Items purchased on sale are final and are not eligible for exchange or refund.
  • Customized Products: Any customized or personalized items cannot be exchanged or refunded.

Refund Policy

We do not offer refunds. Our policy is limited to exchanges as outlined above.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@maia.lk or +94 74 148 5187 (WhatsApp available).

Contact Information

For any questions or concerns regarding our Returns and Exchanges Policy, please contact us at:

By making a purchase with Maia, you acknowledge that you have read, understood, and agree to this Returns and Exchanges Policy.